Return & Exchange Policy
At FLEXAVAIL, your satisfaction is our top priority. We stand by the quality of our products and want you to feel confident in every purchase. If for any reason you’re not completely satisfied, we’re here to make it right.
Eligibility for Returns
- Returns are accepted within 14 days of delivery.
- Items must be unused, unwashed, and in original condition with all tags attached.
- Products showing signs of wear, damage, or alteration are not eligible for return.
- For hygiene reasons, intimates and fragrance items cannot be returned or exchanged.
How to Start a Return
- Email our support team at flexavail@gmail.com with your order number and reason for return.
- Our team will review your request and provide return instructions.
- Once your item is received and inspected, we’ll notify you of the approval or rejection of your refund.
Refunds
- Approved returns will be refunded to your original payment method within 5–10 business days.
- Shipping costs are non-refundable.
- If you receive a refund, the return shipping fee (if applicable) may be deducted from your refund total.
Exchanges
- Exchanges are subject to product availability.
- To ensure faster processing, we recommend returning the item and placing a new order for the desired product.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us at flexavail@gmail.com within 7 days of delivery. Include photos of the item and packaging so we can resolve the issue promptly.
Contact Us
If you have any questions or need help with your return, reach out anytime:
Email: flexavail@gmail.com
Phone: +1 (302) 344-1999
Address: 600 Scottish Fold Way, Milford, Delaware 19963, United States