Shipping Policy

Last Updated: 18/10/2025

At FLEXAVAIL, we aim to deliver your orders quickly, safely, and efficiently. Our goal is to ensure every customer receives a smooth shopping experience from checkout to delivery.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Once your order is shipped, you will receive a shipping confirmation email with tracking details.

2. Shipping Time

Delivery times vary depending on your location and selected shipping method:

  • United States: 3–7 business days
  • International Orders: 7–14 business days (customs delays may apply)

Please note that delivery estimates may vary due to weather, customs, or courier delays beyond our control.

3. Shipping Rates

Shipping costs are calculated at checkout based on your order weight, destination, and chosen delivery option.
Occasionally, we may offer free shipping promotions — be sure to subscribe to our newsletter to stay updated.

4. Order Tracking

Once your order has shipped, you’ll receive a tracking link via email.
You can use this link to monitor your order’s progress in real time.

5. Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout.
FLEXAVAIL is not responsible for lost or delayed packages due to incorrect or incomplete addresses provided by the customer.

If you notice an error after placing your order, contact us immediately at flexavail@gmail.com — we’ll do our best to update the address before your order ships.

6. Lost or Delayed Packages

If your tracking number shows “delivered” but you haven’t received your order, please contact the carrier first to check delivery details.
If the issue persists, reach out to our support team and we’ll assist you in filing a claim or finding a resolution.

7. International Shipping & Customs

For international orders, customs fees, import duties, or taxes may apply and are the responsibility of the customer.
We are unable to predict these costs, as they vary by country and local regulations.

8. Contact Us

For any shipping-related questions or concerns, please contact us:
Email: flexavail@gmail.com
Phone: +1 (302) 344-1999
Address: 600 Scottish Fold Way, Milford, Delaware 19963, United States